![]() ![]() Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The Southwest Rapid Rewards ® Credit Card is brought to you by Southwest Airlines ® and Chase. SOUTHWEST ® RAPID REWARDS ® PROGRAM INFORMATION If Chase determines any information provided is fraudulent, Chase has the right to close the account. You also represent that the company has permission to provide the employee information to Chase and to add the employee as a cardholder. By requesting to add an employee cardholder to the account, you represent all information provided is accurate and is for persons with which the company has a relationship. ![]() All correspondence, including statements and notifications, will be sent to you as the Authorizing Officer. You, together with the company, are responsible for repaying all balances on the account. You, as the Authorizing Officer, together with the company are responsible for any use of the account by you, an authorized user or anyone else permitted to use the account. If any employees are allowed to use the account, they will be authorized users and will have equal charging privileges unless individual spending limits are established for them. If Chase determines you’ve given us fraudulent name, address, or date of birth information or did not have such consent, Chase can close this account. When you tell us to add a user to your account, you’re confirming that you have a relationship with the person or people whose name(s), address(es), and date(s) of birth you’ve told us, that all their information is correct, and that you have their consent to add them. This information could impact an authorized user’s credit score. Chase provides account information to the credit reporting agencies for all account users. Authorized users will have the same account number and charging privileges as the primary cardmember but will not be financially responsible. The primary cardmember is responsible for repaying all balances on this account. Adding An Authorized UserĪll correspondence, including credit cards, statements, and notifications will be sent to the name and address on file for the primary cardmember. * TERMS AND CONDITIONS Account Alertsĭelivery of alerts may be delayed for various reasons including technology failures and capacity limitations. This airline is ridiculous and I have been flying with them for 10 Years!!! If they dont fix or even attempt to fix this issue with more than letting my ticket expire I'll def be contacting the Better Business Bureau as well as finding a new airline. I then ask for a supervisor and all of a sudden NOW he is a supervisor and there is no one above him that can change anything, (was I born yesterday?) So now I have called corporate and I'm waiting to hear back. If they aren't trying to rape people for their money then I dont know what in the world is going on! So the gentleman informed me that I could purchase a ticket April 18th for my trip in May but tickets will more than likely be more expensive than today (DUH) and that's my only option. I am furious! I have never dealt with customer service like this before. I spoke to a "Corporate" rep and was advised that I have to book a trip and fly before April 17, 2013!!! WHAT!?!?! Then I was advised that since I have absolutely no where to fly to until May that I can let my ticket expire and then be docked a whole $100.00 and use whats left towards a new ticket or let the ticket expire all together. I'm trying to book a ticket for May however it's March that I'm booking the ticket. Uh OH now I have to use my previous ticket before April 17, 2013. So here comes the day when I have a family trip planned and I'm booking my ticket online and I try to redeem my ticket. The problem I have with this is when I cancelled the ticket with the SW rep she never informed me of any "hidden" information regarding using the ticket. ![]() I immediately cancelled the ticket and it was held as rapid rewards with an expiration date of April 17, 2013. I purchased a ticket from Southwest April of 2012, and of course I couldnt make the flight due to a change of plans. ![]()
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